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Helpline: 01788 551151

Confidentiality

Confidentiality is the cornerstone of our service. The information you share with us is treated sensitively and is kept  private and confidential.

We do not record phone conversations or share your personal information with other agencies.

Exceptional circumstances:

We realise the importance of confidentiality for people accessing our service. However, to keep you safe, in exceptional circumstances if it is felt there is significant risk to you or to the welfare of a child or another vulnerable adult we may have to share information. In these circumstances we will always try and discuss this with you first and treat it with the utmost sensitivity for the safety of all concerned.


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